
Grant Golliher on Leadership and Empathy
"People are like horses in this regard: you can’t force them to trust you, or corner them and expect that they’ll open up. All you can do is create an environment in which they feel safe, be patient and consistent, and give them the freedom to choose. Trust is the essential foundation of any relationship, whether with a human or an animal. And it doesn’t come easily to most of us."




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